Europa sponsor Utility Industry Achievement Awards

We have shown our support for the stars of the Utility Industry during 2009 by sponsoring the Utility Industry Achievement Awards.

Since 1996 the Awards have been seen as the ultimate recognition of excellence in the utilities sector  The awards are intended to recognise excellence across the industry.

Europa sponsored two awards categories:

Customer Care Award: Won by United Utilities: Tale of Two Cities; a new, proactive approach to inform and include its customers before starting work on its largest ever network rehabilitation projects, replacing 100km of water pipes in Liverpool and Manchester.

Also shortlisted: Central Networks Sight and Sound, Scottish Water: Scottishwaterresponse.co.uk, Severn Trent Water: Customer Relations Transformation Programme, Yorkshire Water: Customer Supplies and Conservation Team.

Change Management Initiative of the Year: Won by Thames Water; breaking down barriers between front and back office and putting the customer at the centre of its service.

Also shortlisted: Business Stream: Meeting Mission Impossible: Market Opening, EDF Energy Networks: Connections, GAS Utility Services: Project Momentum, United Utilities: On Time in Full Initiative, Wales & West Utilities: Western Gas Alliance.

Congratulations to all the winners and entrants.

If you would like to find out more about the utility industry achievement awards from 2009 and for 2010 please visit http://www.utilityweekawards.co.uk/