Europa launch ‘evolve’ leadership programme

07 November 2011

The programme, branded ‘evolve’, has been created to discover, identify and develop ability and expertise.  Aligned to the Institute of Leadership and Management framework, it also allows participants to work towards an industry recognised national qualification.

The programme was designed by the company to meet a specific set of management behaviours identified as being crucial to high performance.  Its goal is to improve motivation and productivity through employee engagement and, as an effect, further improve the service experience for the company’s clients. 

Mark Cooper, Head of Learning and Development, comments, “evolve recognises the high potential of our people and gives them the skills to develop opportunities within the company and as ambassadors within the wider industry.  We already have an excellent skills set within Europa and this will nurture that expertise and help individuals carve a future with our business as it grows.”

Anne Stockdale, Investors in People Assessor and Chartered Fellow CIPD, commented on Europa’s leadership development strengths, “The evolve talent programme is currently available to senior managers with programme information transparently available across the business; the programme will be cascaded to the next level of managers in January 2012. Thus, Europa’s succession planning is considerably more transparent than many companies’ models.”

“Europa has an enthusiasm and drive not often experienced within organisations and this emanates from inspirational leadership.  It is evident that managers at Europa support their people to embrace customer service excellence, perform their best and meet their customers’ requirements”.