Throughout 2010 our staff have continued to work with clients in supporting charities both local, national and international. Highlights have included:

• Quayside, Newcastle, for helping to raise nearly £900 for a meningitis charity.
• Bill Squires, Managing Director, Corporate and Retail, for raising £1,000 for 'Andreas Gift;' a Yorkshire charity funding brain tumour research and support when he cycled the big bike ride from Wetherby to Scarborough.
• Alex Richens, Communications Manager, raised £1,246 for Martin House Children's Hospice near Leeds for taking part in the infamous Knaresborough Bed Race.
• The Team at The Potteries shopping centre for supporting events during Breast Cancer Awareness Month.
• The Team at Victoria Centre in Nottingham for their work with Action for Blind People this year, which provided training to over 30 of our staff in the techniques needed to guide blind or partially sighted members of the public within the Centre.
• The Europa team completed their charity coast to coast bike ride in 2010, raising over £3000 for Martin House.
• Security team at Eldon Square who raised money for Help the Heroes by completing a charity bike ride in September 2010.

The company has also continued its support of the girls' football team in Hertford and continued a longstanding arrangement by Nationwide Technical Services, in providing no cost services to the St Francis Hospice in Milton Keynes.

Recognition of the need to help skill future generations and those less fortunate in society has been demonstrated in the last year through staff participation in business skills mentoring for sixth form students and in presentations on water management to junior school students.

One or our clients also operates a day release training scheme assisting with recycling initiatives, this enables offenders to adjust to working life prior to release. We have employed a number of these ex-offenders.

Our catering operations are committed to the provision of healthy and nutritious food and have over the past year developed menu options to support the Government's healthy eating programme. We have ensured that all our food services are operated in line with ISO 22000 and we
shall continue to develop this in 2011.

Public Safety

Through our security contracts we are engaged at locations throughout the UK ensuring that the public are able to go about their business in a safe and secure manner. These contracts are located in both city centre
and out of town locations where large numbers of the public gather. Over the last twelve months we have been involved in retail fraud prevention, assisting with public order, first aid, including cardiac first response,
as well as dealing with lost property. Recognition of our efforts and professionalism by members of the public, police forces, security agencies and our clients has been received throughout the year.

Achieving a sustainable economy

Europa has continued to deliver high quality services in this challenging period helping our clients to reduce their costs and make savings. We will continue to ensure that services levels are maintained and that our clients continue to experience the commitment and levels of standards that have been accustomed to.

Our business model continues to provide clients with the clear service provision they require and enables them to see cost effective service across the diverse range of activities we provide. Europa recognises
that it is only by providing a sound economic base to our business that we are able to underpin our sustainable journey.

Good governance

As Europa has grown over the past twelve months our Operational Board has managed to ensure that transparency and accountability remain a central theme of our business. During 2010 we have successfully integrated two new acquired businesses (Operon and
Nationwide Technical Services) and continue to develop our international certified quality standards, to ensure that they incorporate our service requirements.